Our initial approach is to identify the Security requirements a prospective client has. From there we can take a number of directions to delivering an optimal solution including a free of charge review of the existing Security set up where appropriate. This is then used as a basis for recommending a more effective solution that meets the Security requirements and other needs of your business.

The set up for our manned security services includes:

SECURITY MANAGEMENT

• Dedicated Security Manager
• Experienced as a Security Manager, qualified in Security to a postgraduate level, focused on delivering excellent service
• Works on an ‘open and honest’ basis to facilitate the kind of communications that makes the partnership work.
• Management support so that every client has access, should it be necessary, to management level at Alliance 24 hours a day, 7 days a week, 365 days a year.

• Clear approach to contract mobilisation and Security implementation programme
• Mutually agreed performance measures – defined in the Service Level Agreement (SLA) and Key Performance Indicators (KPIs)
• Quality Assurance measures such as Patrol Management Systems
• Clear support system with dedicated rostering staff using a computerised system to provide relief Security staff and maintain continuity in service provision

A SUITABLE Security team

• Each member of our Security teams are:
• Screened
• Uniformed
• Insured
• Trained
• Able

Screening
Alliance operates a full commercial pre-employment screening package. Our Security personnel are therefore screened to BS7858 and potentially more depending on your requirements.

Uniform
All Security are provided with smart uniform clearly identifying them as a Security Officer.

Insurance
As well as the company’s Employer’s and Public Liability insurances, all Security Officers are Fidelity Bonded and are provided with Personal Accident Insurance.

Trained
Each Security team member receives SITO Certificated training incorporating the BJT and Communications and Conflict Management with a special focus also on Customer Service. They also receive additional training and development opportunities.

Able
Each member of our Security team will be licensed, therefore screened, competent and able to undertake a Security role in accordance with the Private Security Industry Act 2001.

STAFF COMMITMENT

Our approach to our people is as important as our approach to our clients and at Alliance we operate a ‘Quality of life, Quality of service’ programme where we believe that a commitment to the welfare of our staff leads to a strong sense of identity with Alliance Security, a high retention rate and a positive return in the delivery of our Security services.

We commit to our staff in the following ways:

• We aim to achieve pay rates that attract and motivate good staff
• We also deliver on other aspects of this that are important to our staff such as pay being accurately calculated and delivered on time in a convenient manner.

• Training
• Alliance Security is an Investor in People
  In addition to standard training our Security teams receive there are also opportunities for further in-depth or specialist training which can range from areas such as First Aid through to awareness for Counter Terrorism. It can also be in areas that can lead to achievement of academic qualifications such as NVQs or City & Guilds.

• Career Development
• At Alliance we are committed to developing staff from within. As an equal opportunities employer we recruit on merit and indeed we promote on merit alone. Our success stories include one of our team who began with us eight years ago as a Security Officer and is now one of our senior Security Management team and holds a postgraduate qualification in Security Management from the University of Loughborough.

• Operational support
• Standard 42 hour working week with capped overtime
• Flexibility in rostering
• Management & Supervisory support
• Employees all report in to management level have an annual performance review

• Security Licensing

All Security Officers will now require a licence to undertake a Security role. The licence application is a substantial sum for a Security Officer therefore Alliance Security will undertake to bear that initial cost on behalf of its employee.